Have Questions?

Frequently Asked Questions

How can I track my shipment?

You can track your shipment using the tracking number provided at the time of booking. Enter it on our website or contact our customer service team for assistance.

What areas do you deliver to?

KeweShip provides delivery services across Iraq, Syria, and Turkey. Contact your local branch for specific coverage in your area.

How do I calculate shipping costs?

Shipping costs depend on the package weight, dimensions, and destination. Use our online calculator or contact us for a custom quote.

What are your delivery times?

Delivery times vary by route and service type. Standard deliveries typically take 2–5 business days within the same country. Express options are available for faster delivery.

Can I ship internationally?

Yes. We offer cross-border shipping between Iraq, Syria, and Turkey. International rates and timelines depend on the destination and package details.

What if my package is lost or damaged?

We take every precaution to ensure safe delivery. In the rare event of loss or damage, please contact our customer service team with your tracking number. We will investigate and assist according to our terms of service.

How can I become a partner or agent?

We welcome partnerships. Please reach out through our Contact Us page or email info@keweship.com with your inquiry.

Have more questions? Contact us – we are happy to help.

اقرأ الأسئلة الشائعة

KeweShip is your trusted courier and shipping partner, providing fast, reliable delivery services across Iraq, Syria, and Turkey. We offer parcel shipping, document delivery, real-time tracking, and cross-border logistics for businesses and individuals.

You can reach us by email at info@keweship.com, through the contact form on our website, or by visiting your nearest KeweShip branch. Our customer service team is available during business hours to assist with tracking, quotes, and general inquiries.

Merchants can track parcels by entering the tracking number on our website or mobile app. You will see real-time updates on the shipment status, current location, and estimated delivery date. Tracking numbers are provided at the time of booking.

Visit any KeweShip branch or use our online booking system. Provide the sender and recipient details, package weight and dimensions, and choose your preferred service (standard or express). Pay the shipping fee and receive your tracking number immediately.

Yes. KeweShip offers parcel holding at our hubs for a specified period. Contact your local branch to arrange extended holding. Additional storage fees may apply for periods longer than our standard holding time.

KeweShip specializes in shipping and delivery. Product exchanges between customers are handled according to the seller's return policy. We can facilitate return shipments when both parties agree. Contact us for return shipping rates and options.

Delivery to restricted or military areas depends on local regulations and access permissions. Contact your nearest KeweShip branch to check availability for your specific destination. We will advise on the best delivery option where access is permitted.

Yes. A Facebook page is not required to register as a KeweShip merchant. You can sign up with your business details, contact information, and valid identification. Visit our website or contact a branch to start the merchant registration process.

KeweShip delivers documents, parcels, commercial goods, and e-commerce packages. We do not ship hazardous materials, perishables, or items prohibited by law. For a full list of prohibited items, please check our Terms & Conditions or contact your local branch.